Refund policy

Most of our products are custom printed to order or are limited run items. Because of this, we are unable to accept returns or exchanges for items unless they are defective or faulty.

Defective or Faulty Items

If you receive an item that is defective, damaged, or not as described, we’re here to help.

• You must notify us within 14 days of delivery.

• Please include your order number and clear photos showing the issue.

• Once your claim is reviewed and approved, we will offer a replacement or refund at our discretion.

Non-Returnable Items

We cannot accept returns or offer refunds for:

• Incorrect size selection

• Change of mind

• Minor variations in colour or print placement

How to Report an Issue

To report a defective item, please contact us at store@thearzner.com

Include:

• Your order number

• A description of the issue

• Photographic evidence

We aim to respond within 5 business days.